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Guest Review: 1 by Michelle of Aguadilla, PR Posted Date: 2012-04-12
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I live in Puerto Rico with my husband and my 5 month old son. My husband and I decided to get away for a day and spend some time in our favorite place: Old San Juan. First of all, the hotel employees were very friendly and professional. The facility was clean, and the lobby area was very welcoming. Once we got to the room, we noticed it was clean and  smelled fresh. Our room phone was not in service and the bed mattress was very hard and uncomfortable. The only thing soft were the pillows. The TV didn't have many channels available so we tried to order a movie and the system said it was unavailable for purchase. We tried to order a second.movie buy weren't able to either. The only GREAT thing about this hotel is the location and surroundings.
Guest Review: 2 by Johnny y Matilde J of Costa Rica Posted Date: 2012-04-09
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Un buen hotel, cómodo, limpio, con buena atención de su personal, en el corazón del viejo San Juan, un espacio donde se respira la historia colonial del Nuevo Mundo español y de una sociedad puertorriqueña en sus manifestaciones más ordenadas, glamorosas y conservacionistas. Inigualable ciudad, inigualable ubicación para un hotel de cierta categoría,  a metros de los muelles de cruceros. Mi esposa y yo lo disfrutamos enormemente
Guest Review: 3 Posted Date: 2012-04-07
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The hotel is pretty and convienient to everything Old Sany Juan....perfect for the cruise terminals, food and a CVS....pool is very small and limited chairs and the elevators seemed to get overwhelmed during busy times....
Guest Review: 4 Posted Date: 2012-04-05
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Clean but the restaurants around that area are $$$$ and not that good. Not a good place for business travelers.
Guest Review: 5 Posted Date: 2012-03-26
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Das Hotel liegt direkt am Kreufahrtterminal und am Rand der Altstadt. Für Kreuzfahrer (die NICHT am Pan American Pier starten) eine ideale Lage, ebenso für die Erkundung der Altstadt, zum Shoppen etc. Wer allerdings Fahrstuhl und Zimmer mit der Erwartung betritt, in der Tat in einem 4**** Sheraton Hotel zu logieren, wird wohl etwas enttäuscht sein. Hellhörige  Zimmer mit dünnen, klappernden Türen, Raufasertapeten an der Decke und schlecht gestrichene beigefarbene Wände, ein Kleiderschrank ohne Fächer aber mit loser Schiebetür, ein defekter Safe, eine eingeschränkt funktionsfähige Klimaanlage, ein Stück Seife statt Duschgel und das Fehlen eines Kühlschranks/einer Minibar, vermittelten eher den Charme einer Jugendherberge. Das Bett allerding war ein Traum!
Guest Review: 6 by Aurelio U of Valladolid, España Posted Date: 2012-03-25
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Este hotel tiene una situación inmejorable ya que está en pleno Viejo San Juan ,por lo que no es necesario tener que utilizar un medio de transporte para visitar esta parte tan bonita de la ciudad. Otra de sus grandes ventajas es que del hotel a los muelles desde donde parten los cruceros, se puede ir andando. Para nosotros su punto débil es que necesita  urgentemente una renovación. Las habitaciones son antiguas y la decoración es en exceso austera. Se echa en falta color, que por otra parte es el sello inconfundible del Viejo San Juan. El restaurante Chicago que está en el exterior del hotel sirve unas hamburguesas y unas piñas coladas muy buenas y a un precio aceptable.
Guest Review: 7 Posted Date: 2012-03-21
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The hotel couldn't find our reservation at first, so we had to wait awhile before we were all checked in. But there weren't any lines, and once our reservation was found, we were upgraded to a large room with a view of the harbor. I'm not sure if this was because I'm an SPG member or because the lady felt guilty for taking so long to find our reservation.  Nonetheless, it was a great room with lots of space. Super comfortable beds. Also got two happy hour drink tickets which were nice. Would recommend to anyone wanting a good time with some familiar comfort in Old San Juan.
Guest Review: 8 by VICTOR L of SARASOTA, FL Posted Date: 2012-03-20
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LOVED IT !
Guest Review: 9 by Tim A of Belleville, WI Posted Date: 2012-03-19
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I paid a bit more money to stay here, the day after we got off the cruise ship.. Walking distance, so saved Taxi fee. Great location, will use again! People were very helpfull and friendly! Right across the street from Carnival Victory's the cruise port!
Guest Review: 10 by jd b of colorad Posted Date: 2012-03-05
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Right across from the day cruise dock, 3 blocks (mild incline) to the plaza Colon and access to a lot of great eating. Lot of uphill to the forts, but the tourist trolley provides some free access up there. Other than the location, no reason to stay here. Restaurant in hotel is mediocre and overpriced.
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